Terms & Conditions

Acceptance of these Terms and Conditions constitutes acceptance of the following:

Damages

Laundry Pickup N Go exercises the utmost care in cleaning and processing garments entrusted to us. We use processes, which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding or cross contamination and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Any damaged items must be reported and returned to Laundry Pickup N Go for inspection within 5 business days.

Lost Items

Any lost items must be reported within 5 business days. Laundry Pickup N Go makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis. Any items determined to have been lost by Laundry Pickup N Go will be reimbursed.

Loose Items

Although, we try as hard as possible track such items, we are not responsible for loose items such as jewellery, watches, cash, detachable buttons, cufflinks, belts, brooches, strings, laces, hoods or loose items on garments, etc. We request that customers remove these items and empty pockets prior to giving us the order, as we cannot be held responsible for damage to your garments from items left in pockets (including, yet not limited to, lipstick, gum, pens, etc.).

Personal Property

Any personal property placed or left in a Laundry Pickup N Go bag that appears to have value will be removed by Laundry Pickup N Go and stored for 30 days.

Turnaround Time

Same day service and turnaround time is guaranteed; however, the order must be picked up in accordance with scheduled hours on our web site order page.

Pricing

In any discrepancy between printed and online pricing, the online posted pricing will be applied. Prices are subject to change without notice.

Email Use and Client information

Laundry Pickup N Go will send promotions, offers, and other correspondence via an email account that client entered at sign-up. Clients agree, by entering their email address into their account that they have legal authority to use that email account and accept that it can be used for such communication. Clients may unsubscribe for this service. Laundry Concierge does not share client information.

Laundry Pickup n Go provides the highest levels of security regarding collection and storage of all client information. We take this obligation very seriously and use only secure methods of transfer and storage of such client data. In addition, Laundry Pickup N Go also reserves the right to use commercial clients’ company name, logo, and or brand on the Laundry Pickup N Go corporate website promoting the business affiliation.